Returns Policy

All goods purchased are non-refundable and non-exchangeable.

There are certain situations where only replacements are granted: Any item that is damaged or missing parts for reasons not due to our error.

These items must be returned within 7 days after delivery.

To complete your return, we would require a receipt or proof of purchase.

Please do not send your items back to the manufacturer.


Replacements:

Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.

If your return is approved, your replacement will be processed, and the replaced item will be shipped to you within 14 days.

The costs to send the faulty item back to us shall be borne by you .

The costs of sending the replacement item back to you will be borne by us.


Sale items:

Sale items cannot be replaced.


Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kedai@studiobikin.com and send your item to: Kedai Bikin Sdn Bhd, Ground Floor, 8 Jalan Abdullah, Bangsar, Kuala Lumpur MY 59000.


Cost of shipping:

To return your item, you should mail your product to: Kedai Bikin Sdn Bhd, Ground Floor, 8 Jalan Abdullah, Bangsar, Kuala Lumpur MY 59000.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on your location it may take time for your exchanged product to reach you.

You may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Please ensure all return details given are correct and complete.